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You’ll find answers to all our customers’ most frequently asked questions right here.

If you want to know anything else about our blinds and shutters then email us or give us a call on: 0845 604 9611

I'm not sure what kind of blinds to choose. Can you help?

Happy to. Here are a few pointers to get you started. You’ll need to think about:

  • The room
  • Your colour scheme and furniture
  • The size of your window
  • How much control over light and privacy you want
  • Whether you want a special feature, like blackout or waterproof finishes

And have a look at our blog for style ideas. Then browse the site and pick a few favourites. You can have eight samples sent to you to test too.

I’d like blinds for my conservatory. Can I order online and are they difficult to fit?

You can order blinds for the sides of your conservatory. Vertical blinds, Venetian blinds and Pleated blinds are all great for the job.
Is yours a uPVC conservatory? Then you might want our Perfect Fit blinds. These clip into the window frame, so there’s no drilling and no chance of ruining your sealed units.
You can get conservatory roof blinds from Hillarys. And they do all the measuring and fitting for you.

What type of wood are your Wooden blinds made of?

Our Wooden blinds are made from basswood, which grew in sustainable forests. Basswood is strong, but flexible. So it’s the perfect material for wooden blinds.

How wide can you make a Wooden blind?

The maximum width for our 50mm Wooden blinds is 242cm.

I want two Wooden blinds next to each other, but just one valance. Is this OK?

You can do this. As it’s a special option, there’s a small charge for the valance and for delivery (standard £7.90).

  • £5.00 for the fauxwood ranges
  • £7.00 for the wooden ranges
  • £10.00 for the luxury, luxury gloss, rainbow and country chic ranges


Call us on 0845 604 9611 to place your order.

Can I have a cord instead of a wand with my vertical blind?

Yes at a small additional cost, as soon as you have placed your order and received your order number please contact our customer services team on 0845 604 9611 and they can amend this for you .

Do you sell net curtains?

No, sorry. But you can choose a sheer fabric from our Vertical, Pleated or Roller blinds ranges. The look is much more modern (and dare we say nicer).

Do you sell blackout blinds?

We sure do. You can go for Roller blinds in a blackout fabric or have a blackout lining fitted to any of our Roman blinds.
You could also pick a dim-out option from our Vertical blinds collection for a softer effect.

Are any of your blinds good at keeping the heat out in summer?

Sure. All blinds can block the sun’s glare and stop the heat in a room from getting unbearable. But our some of our Pleated blinds are really good at this, because they have a special reflective coating.

Do your Roman blinds have a side winding mechanism?

Some of them do, but it depends on the type of Roman blind you choose:

  • Unlined Roman blinds come with a cord and cleat mechanism.
  • Roman blinds with a blackout lining have a sidewinding controls and a choice of coloured chains.
  • Roman blinds with a standard lining have either a sidewinding mechanism or a cord and cleat.
  • If you want a Roman blind with a standard lining and a sidewinding mechanism, choose a deluxe headrail.

Do you sell washable fabrics?

Yup. You’ll find instructions for washing on the blinds. Or you could choose a Teflon or PVC fabric – you easily can wipe these clean.

What products would you recommend for a child’s bedroom

You can choose all sorts of big, bright and beautiful designs for a child’s bedroom. A blackout option is a good idea, because it will help you child stay asleep in the morning.
All our blinds are either child safe by design or come with child-safety features too.

Do child-safety devices come with your blinds?

Some of our blinds are child safe by design, so don’t need a device. But all our blinds with cords or chains come with child-safety devices.
And blinds with looped control chains or cords feature breakaway devices that snap under pressure (but are easily fixed).

Will I have to fix a child-safety device to the tiling around my bedroom window?

You have alternatives. Go for a control and chain-free design, like Pleated blinds or Perfect Fit blinds. You could treat yourself to waterproof shutters too.


What are shutters?

Shutters are louvred panels that fit in your windows or patio doors.

Can I fit your shutters to the outside of my windows?

Not these ones. Our shutters are designed to go inside your home.

Do you sell ready-made shutter?

We only sell made-to-measure shutters. That means it’s tailored to fit your window perfectly. Because windows come in all shapes, there’s no one-size or ready-made option for shutters.

Which shutter style should I choose?

It all boils down to what you like. You should head to our shutters section to get a better idea of the different types. And then check out our blog for inspiration.

Can shutters be fitted on any window?

More or less – you should look at our guide to the different frame types for more information.

Which frame style should I choose?

Your own taste is the main thing here. You’ll also have to think about where you want the shutters and how you want the shutters to open. And then you’ll have to account for the style of your window and whether there are any handles or obstacles that might be a problem.
Have a look at our frame guide. You can speak to one of the team email us for more help.

Which louvre size would be best for me?

Large louvres will let more light into your room, while small louvres are better if privacy is a problem.

How easy is measuring for shutters?

Measuring for shutters is straightforward enough. But it helps if you’ve some DIY knowhow.
Whatever your skill level, you should watch our video and read our guide before you start. And you can call our team if you get stuck on 0845 604 9611.

What if my window is not perfectly square?

Honestly, most windows aren’t square. Have a look at our measuring guides and you’ll understand.

What happens once I have placed my order?

You’ll get a call from one of our technical team, who will go through your order with you. We just need to make sure you’ve made all the right allowances, so your shutters are spot on.

How long will it take for my shutters to arrive?

It takes about 10 weeks from order to delivery. This is because shutters are made-to-measure using traditional cabinet making techniques.
You’ll get a call to arrange a delivery date once your shutters are ready.

What if I get the measurements wrong?

Make sure you watch our video and read our guide before you measure for shutters. If you think you’ve measured wrong, call us 0845 604 9611 and we can talk about your options.

I’m not confident about measuring and fitting shutters myself, what should I do?

Our sister site, Hillarys, offers a full measuring and fitting service. Your local advisor will visit your home, measure your window and provide you with a free, no-obligation quote. Once you have placed your order, they will then return to carry out the fitting for you.

Are my shutters guaranteed?

Yes. Your shutters come with a three-year guarantee. That covers you if your shutters are damaged on arrival or if they develop a fault in the first three years.

How do I clean my shutters?

You can use a dry or damp lint-free cloth.

Shopping on

Can I review the items in my basket?

Of course. Click to go to your basket (it’s in the top-right of your page). Then click on the item you want to go over. You can change your measurements and any accessories and even remove the blind completely.

How do I save changes in my basket?

Just click update basket.

How do I order a sample?

While you’re browsing our fabrics, just click on the free sample button. We’ll send you a piece of the fabric and you can see how it looks in your home.

The page I’m trying to see says there is an error. What does this mean?

It would be good if you could send us an email email us. Tell us exactly what’s happened and what browser you are using.

Using My Account

Why create an account?

There are lots of benefits to creating a Web-blinds account. Once you’ve registered you will be able to:

  • Track your orders
  • And save time during your next shop with us.

How do I change my billing address?

This is easy. You should:

  • Login to your account
  • Select ‘update my details’
  • Select ‘my addresses’ and then change your details using the ‘add new address’ button
  • Click on ‘save address’

How do I add a new address?

You can do this in minutes. You should:

  • Login to your account
  • Select ‘my addresses’ and then change your details using the ‘add new address’ button
  • Enter your details and hit save

Orders and Deliveries

Can you deliver blinds outside of the UK?

You sure can. You can have blinds delivered to Ireland and across Europe (maybe check out our European store).

What is your refund and returns policy?

Sorry we can’t offer you a refund for a made-to-measure blind, because each of these is tailored to a specific window.

To prevent mistakes, you should follow our measuring guides, take care entering your details, and check everything is right on your confirmation email.

For a small charge, you can take out mismeasurement insurance on most blinds. And that means you’ll be covered against mistakes and can have your blind replaced for free.

Can I change my order once I've submitted it?

You can, so long as we’ve not already started making your blinds. Give us a call 0845 604 9611 ASAP and we will see what we can do.

What time will I receive my delivery?

This depends on the delivery option you pick. Here are the different time slots for each of them:

  • Standard deliveries will arrive Monday to Friday between 7:30am and 5:30pm.
  • AM deliveries will arrive Monday to Friday between 7:30am and midday.
  • Saturday deliveries will arrive between 7:30am and midday.

Can I change my mind about which side the control is on?

You should be sure when you place your order. But with Vertical blinds, you can change the side yourself by simply flipping the headrail.

My Vertical blind has arrived but I don’t have an Allen key, what should I do?

You should find the Allen key in the box with your louvres. If not, we’re happy to send you a new one. Just give us a call 0845 604 9611.

I bought two Wooden blinds and they look different to each other. Why is this?

Each piece of wood is unique, with slight differences in grain, pin knots, tiger striping, burl figures etc. So all our Wooden blinds are subtly different.

If you’re after a uniform look, then go for our fauxwood options.

Why does my blind look different to the swatch on the website?

If you’ve chosen a large patterned fabric, it might not always be possible to see the full pattern on a fabric sample. So it’s a good idea to look at the picture of the blind at a window on the site to get an idea of the scale of the pattern.
And occasionally, colours will look different on your monitor to real life. So you should always order a sample to double check.

Can I track my order?

We’ll send you an email to let you know when your order is ready to be despatched from our factory and will be sent to your courier shortly. You’ll be able to click on a handy link to check when it’s out for delivery too.

What if I'm out when my delivery comes?

You can tell us a safe place for the delivery person to leave your order left during checkout.
If you don’t do this, the delivery person will leave a card and try again on another day.

Measuring and Fitting

Do you offer a measuring and fitting service?

No, but Hillarys does. You can have an expert come to you, show you the range and take care of all the measuring and fitting.

What’s the difference between an exact and recess blind?

Well … exact blinds are made to the exact measurements you entered. Exact blinds go on the outside of your window.
Recess blinds go in the recess of your window. We make small adjustments to your measurements, so your blind will fit perfectly.

My window is an awkward shape. How do I measure for my blind?

You can give us a call 0845 604 9611 and one of the team will be happy to talk you through the steps.

Will fitting instructions be included with your order?

Yes. The instructions will come with your order. Also, you can watch videos and read guides here.

What's mismeasurement protection?

You can cover 100% of your order against mismeasurement for just 10% of the value of your new blinds (not available on shutters). If you measured wrongly you’ll will jut need to pay for your delivery!